Location:
Remote
Salary:
£36,500 to £46,500 per annum
Contract Type:
Fixed Term
Position Type:
Full Time
All applications by
Midnight 2nd July 2026 (however we reserve the right to withdraw the vacancy early)
The Vacancy
We are looking for an experienced Account Manager to join VoiceAbility on a three-month fixed-term basis, providing short-term additional capacity within our commercial team.
This is a role for someone who can get up to speed quickly and add value from day one. You will manage relationships with commissioners and stakeholders across an allocated contract portfolio, acting as a confident and knowledgeable point of contact for VoiceAbility.
Depending on timing and requirements, there may be opportunity to support the mobilisation of newly secured contracts, though the primary focus of the role is ongoing account management and relationship management.
Day to day, you will share performance intelligence with partners, identify opportunities for service development through stakeholder engagement, and work alongside Operations Managers on staffing and resource allocation. You will take routine decisions on compliance and operational matters to ensure services consistently meet their contractual and financial targets.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
You will have demonstrable experience in an Account Manager or similar role, have a clear understanding of advocacy, reporting skills using PowerBI, strong analytical skills with the ability to interpret and act on performance and financial data and understanding of commissioning, public sector delivery frameworks and impact / outcome based services.
How will you make a difference?
As an Account Manager at VoiceAbility, you will play a central role in empowering the organisation to deliver it’s mission, you will contribute to the delivery of VoiceAbility’s process and systems improvement programme, working in alignment with programme governance and timelines. You will uphold VoiceAbility’s values and commitment to the people we support in all aspects of work.
Benefits
28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
5% employer pension & minimum 3% employee contribution
Salary sacrifices pension scheme
Separate Life Assurance Cover (equivalent of two times your annual salary)
Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
24/7 Employee Assistance programme
Access to remote counselling service
Paid Disability Leave
Paid compassionate Leave
Home Working Allowance
How are staff supported to work remotely?
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact myhr@voiceability.org for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; Midnight on 2nd Jul 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
Want to know more about VoiceAbility and the role?
Please contact Lauren Martin – lauren.martin@voiceability.org
We look forward to hearing from you.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
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